Refunds & Returns

Last updated: 13 August 2026

In short: every amulet is a unique, individually photographed item, so once an order is confirmed and paid it is final. The exception is if something arrives damaged, incorrect, or materially different from what was shown — in that case we will put it right.

1. Confirmed orders are final

Items are reserved only once payment is received. Because each piece is one of a kind, confirming your order takes it off the market for every other customer. For that reason we do not offer refunds or exchanges for change of mind, including where you have decided you prefer a different piece.

Please read the item description and look closely at the photographs before you pay. If anything is unclear, message us first — we are happy to send more photographs or answer questions before you commit.

2. When we will refund or replace

This policy does not affect your statutory rights. We will offer a replacement, or a full refund where a replacement is not possible, if:

The item arrives damaged or broken in transit.
You received the wrong item.
The item is materially different from its description or photographs on this site.
The item is not authentic, contrary to our authenticity guarantee.

3. How to make a claim

Contact us within 7 days of the parcel being delivered, through any of the channels on our home page or by email.
Send photographs showing the problem — including, where relevant, the unopened packaging and the shipping label.
We will respond and, where a claim is accepted, tell you whether to return the item and how.

Please keep the original packaging until you are satisfied with your item. Courier damage claims are usually refused without it.

4. Returns

Do not send anything back before contacting us — returns received without prior agreement cannot be processed. Where we accept a return, we will confirm the return address and who bears the return postage:

If the item was damaged, incorrect, or not as described, we pay the return postage.
Where a return is agreed for any other reason, the customer pays the return postage.

Returned items must be in the condition in which they arrived, with any casing intact.

5. How refunds are paid

Approved refunds are returned to the original payment method. Card refunds are issued through Stripe and typically appear on your statement within 5 to 10 business days, depending on your bank. PayNow refunds are normally processed within 3 business days. We will confirm once the refund has been issued on our side.

Shipping charges are refunded only where the entire order is being refunded because of our error.

6. Custom casing work

Casing is made to order for a specific amulet. Once work has begun, casing fees cannot be refunded. If the finished casing is faulty or does not match what was agreed, we will correct or remake it at no charge.

7. Nature of the items we sell

Amulets and related items are religious and devotional objects. Our authenticity guarantee covers the identity, origin, and condition of the physical item. It is not, and cannot be, a promise of any particular personal, spiritual, financial, or health outcome, and no refund can be given on that basis.

8. Orders that we cancel

Very occasionally an item may sell through another channel at the same moment you order it, or a listing may contain a pricing error. If we cannot fulfil your order we will tell you promptly and refund you in full.

9. Contact

For anything in this policy, write to yingyingyingamulet@gmail.com or message us through any channel on our home page. Please include your order reference.